Products, Ordering, Paying, Shipping
We understand that clarity is key, so we've gathered the most frequent questions regarding ordering, payment methods, shipping timelines, returns, and more.
Our goal is to make your journey with Be You Skincare as effortless and seamless as possible. We are committed to utmost integrity and safety in every transaction.
About
Where are Be You Skincare products made: All our products are hand-made in Windhoek, Namibia. If you want to find out more about our story and values then please visit our About us page.
Can I buy your products in a store? Yes, please have a look at Where to buy for a detailed list of all our retail outlets in Namibia, South Africa and Germany.
Products and Ingredients
What is the shelf life of your products? 12 months after opening.
I have sensitive skin, can I use your products? Yes, our products cater for sensitive skin conditions and even restore skin's natural protective barrier.
Can I use your products during pregnancy? Being an Emenagogue, it should not be used during pregnancy, since there is no definite evidence of whether the effects of rose essential oil can be transferred to the fetus. It is best to generally avoid it during pregnancy.
I have oily skin, will the oil make my skin more oily? No, the Be You Nourishing Treatment oil will balance the oil production of the skin's surface layer and over time you will notice a normalising of your skin's sebum production.
I have an open wound, can I apply the oil directly to the wound? Yes, the Be You Nourishing Treatment oil is a natural anti-septic and you can apply it directly onto wounds.
Your Journey to Soothing Skincare: The Ordering Process
What happens when I am ready to place my order:
When you are ready to place your order with Be You Skincare, the process is simple and secure every step of the way:
- Select Your Gentle Essentials
- Browse our collection and select the products and quantities that nurture your skin.
2. Proceed to Checkout
- Move to checkout to confirm your order details.
- We will ask you to provide us with your contact information (your phone number, email address, and preferred delivery address) so we can stay connected.
4. A Trustworthy Transaction
- You will then be directed to the payment section. Please provide us with your card details for the processing of your payment (which includes the cost of the product(s) and shipping fees)
5. Payment Confirmation
- We typically receive notification of your payment within 24 hours.
6. Timely Shipping
- Your carefully packed parcel will then begin its journey to you via DHL Express.
- Once your order has shipped, you will receive a notification email with tracking information.
- Delivery times vary depending on where you are residing.
Is there more information about the shipping process?
Yes, you can click on this Payment & Shipping link for more information.
Please note that we are not able to ship to a postal address.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Please feel free to contact us at beyouwellness@icloud.com or submit a query through the Contact Form.