Products, Ordering, Paying, Shipping
We understand that clarity is key, so we've gathered the most frequent questions regarding ordering, payment methods, shipping timelines, returns, and more.
Our goal is to make your journey with Be You Skincare as effortless and seamless as possible. We are committed to utmost integrity and safety in every transaction.
About
Where are Be You Skincare products made: All our products are hand-made in Windhoek, Namibia. If you want to find out more about our story and values then please visit our About us page.
Can I buy your products in a store? Yes, please have a look at Where to buy for a detailed list of all our retail outlets in Namibia, South Africa and Germany.
Products and Ingredients
What is the shelf life of your products? 12 months after opening.
I have sensitive skin, can I use your products? Yes, our products cater for sensitive skin conditions and even restore skin's natural protective barrier.
Can I use your products during pregnancy? Being an Emenagogue, our products that contain rose oil should not be used during pregnancy since there is no definite evidence of whether the effects of rose essential oil can be transferred to the fetus. It is best to generally avoid it during pregnancy.
I have oily skin, will the oil make my skin more oily? No, the Be You Ultra Nourishing Skincare Oil will balance the oil production of the skin's surface layer and over time you will notice a normalising of your skin's sebum production.
Your Journey to Soothing Skincare: The Ordering Process
What happens when I am ready to place my order:
When you are ready to place your order with Be You Skincare, the process is simple and secure every step of the way:
- Select Your Gentle Essentials
- Browse our collection and select the products and quantities that nurture your skin.
2. Proceed to Checkout
- Move to checkout to confirm your order details.
- We will ask you to provide us with your contact information (your phone number, email address, and preferred delivery address) so we can stay connected.
3. A Trustworthy Transaction
- You will then be directed to the payment section. Please select the payment option that works best for you: payment via direct bank transfer (EFT) or cash on delivery (only available for collections).
4. Payment Confirmation
- If you paid via EFT, we typically receive notification of your payment within 24 hours and will confirm your order.
5. Timely Shipping
- Your carefully packed parcel will then begin its journey to you via your preferred shipment method.
- Once your order has shipped, you will receive a notification email with tracking information.
- Delivery times vary depending on where you are residing.
Is there more information about the shipping process?
We have three options available for shipping: collection directly from Be You in Windhoek, delivery in Windhoek and courier nationwide in Namibia and internationally.
Please note that we are not able to ship to a postal address.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Please feel free to contact us at hello@beyouskincare.net or submit a query through the Contact Form.